Help Center

How to upload an email archive

1. Sign in to your Evermail account
2. Navigate to Upload from the sidebar
3. Drag and drop your archive file (MBOX, PST, OST, EML, or Google Takeout ZIP) or click Browse
4. Wait for processing to complete — you'll see a progress bar and status updates
5. Once complete, your emails appear in the Emails section ready to search

Tip: For archives larger than 1 GB, processing may take several minutes. You can navigate away and come back — processing continues in the background.

How to search your emails

1. Go to Emails in the sidebar
2. Type your search term in the search bar (keywords, sender name, email address, subject, etc.)
3. Use filters to narrow results by date range, sender, or mailbox
4. Click any result to view the full email with attachments

Tip: Evermail supports full-text search across email subjects, bodies, sender names, and recipients. Searches are case-insensitive.

How to export emails

1. Search for the emails you want to export
2. Select individual emails or use Select All
3. Click Export and choose your format (EML or MBOX)
4. Download the exported file when it's ready

Export is available on Pro, Team, and Enterprise plans. Free plan users can view and search but not bulk export.

How to change your security mode

Evermail offers three encryption modes for each mailbox:

• Full Service — Evermail manages encryption. Simplest option, full feature support.
• Confidential Processing — Your data is encrypted with a key you control. Evermail can still process and index your emails.
• Zero-Access — End-to-end encryption. Only you can decrypt your data. Some features (like server-side search) are limited.

To change modes, go to your mailbox settings and select the desired security level during the onboarding wizard or from Settings.

How to manage your subscription

1. Go to Settings from the sidebar
2. Click the Billing tab
3. View your current plan, usage, and billing cycle
4. Click Change Plan to upgrade or downgrade

Plan changes take effect immediately. Upgrades are prorated; downgrades apply at the next billing cycle.

My upload is stuck or failed

• Check that your file is a supported format: MBOX, PST, OST, EML, or Google Takeout (ZIP)
• Ensure the file size does not exceed your plan's limit (1 GB for Free, 10 GB for Pro, 50 GB for Team, 100 GB for Enterprise)
• Try uploading again — transient network issues can cause failures
• If the problem persists, contact support@evermail.ai

Search returns no results

• Make sure your archive has finished processing (check the mailbox status)
• Try broader search terms or fewer filters
• Check that you're searching in the correct mailbox
• If using Zero-Access encryption, server-side full-text search is not available — use the client-side search instead

I can't sign in

• Double-check your email address and password
• If you signed up with Google or Microsoft, use the same OAuth provider to sign in
• Clear your browser cache and cookies, then try again
• If you have 2FA enabled, make sure you're entering the correct code from your authenticator app
• Contact support@evermail.ai if you're still locked out

Emails are missing or incomplete

• Some archive formats may not preserve all metadata (e.g., read/unread status)
• Corrupted archive files may result in partial imports — try re-exporting from your email client
• PST files with password protection need to be unlocked before uploading
• Check the processing log in your mailbox details for any skipped or failed emails

Billing or payment issues

• Make sure your payment method is up to date in Stripe
• Check your email for payment failure notifications
• If your subscription was cancelled, you can resubscribe from Settings > Billing
• For refund requests, contact support@evermail.ai